How do I make a reservation?You may make a reservation through our website 24 hours a day. There is an availability calendar below each moonwalk page. Pick the moonwalk that you would like to reserve, choose the date of your reservation on the calendar located in the middle of the moonwalk page and click continue. A $50.00 deposit must be paid at the time that you place your reservation. The $50.00 deposit will be credited towards the total amount charged on the day of your event. You may pay the reservation deposit online or by calling one of our reservations representatives at 281 606-JUMP(5867). If a reservations representative is unavailable to take your call, please leave a voicemail with your name, phone number, event date and moonwalk you would like to reserve and one of our reservations representatives will promptly return your call.

When do I pay for my reservation? On the day of your event. The $50.00 deposit will be credited towards your total reservation charge. Upon delivery of the moonwalk at your event, our delivery representative will confirm your preferred method of payment. You may pay by credit card using the same credit card that you provided for the deposit charge or you may pay the delivery representative upon delivery with cash, business check or money order. Please inform our delivery representative if you would like to pay using a different credit card from the one used to pay for the deposit. Our delivery representative will issue you a receipt upon delivery and confirmation of payment.

What forms of payment do you accept?For your convenience, we accept cash, credit cards (Visa, Mastercard, Discover and American Express), business checks, and money orders. Please make business checks or money orders payable to Sky High Party Rentals. Unfortunately, we cannot accept personal checks at this time.

How long can I keep the rental? All rentals are for 1 – 6hrs between the times of 8am – 8pm. Add $25 to keep for up to 8hrs. Within 7 days of your reservation, a reservations representative will email you requesting a 4-hour window of time during which the moonwalk can be delivered to your event location. On the day of your event, our delivery representatives will deliver your moonwalk within that 4-hour window, at least 30 minutes before the start of your event. Our delivery representatives will pick up the moonwalk at the time that you requested on your reservation, preferably before nightfall. If you wish to keep the moonwalk overnight, you make make an overnight reservation for an extra charge of $50.00. Please remember that you are responsible for all rented equipment, so please ensure that all equipment is kept in a secure location, especially if kept overnight or used at a public park. If your event requires a specific delivery and/or pick-up time, please notify our reservations representatives at the time you place your reservation. Events at public parks typically require specific delivery and pick-up times. Otherwise, please allow us up to 3 hrs after your party ends to pickup your party rental items.

How much will I be charged for delivery?Events in Humble, Atascocita, and Kingwood, Texas are not charged a delivery fee. Events located in the greater Houston area are charged a $25.00 delivery fee, which also includes delivery to your event location, set-up (rolling out, inflating, staking and securing the moonwalk), dismantling (deflating, unstaking, rolling up), and pick-up. If your event is located outside of the greater Houston area and surrounding suburbs, please see our delivery page for more information regarding special delivery rates. Sky High Party Rentals has delivered moonwalks to events as far as Waco, Austin and Beaumont. We are happy to work with you and do whatever we can to deliver our services to your event.

Is there a minimum order to place a reservation? Our minimum reservation order is $100.00 for most of the year. The minimum reservation order may be as high as $150.00 during the months of October and May in certain locations due to increased demand for moonwalks during those two months.

Is your company licensed and insured? Yes. We are insured up to 2 million dollars aggregate and 1 million dollars per occurence. All of our inflatables are also inspected by a State inspector, which is required by all amusement ride companies in Texas.This is one of the main reasons why so many schools, large companies, and churches choose our company. All of our employees are also U.S. citizens and carry supplemental insurance. Our vehicles also carry commercial liability insurance up to 1 million dollars.

How far in advance should I make my reservation? The sooner you place your reservation, the more moonwalks that will be avilable for you to choose from. Most reservations are made the Monday before the weekend of the event. Please keep in mind that our specialty moonwalks (including bounces and water slides) are very popular and sometimes are booked weeks or months in advance. We offer last-minute specials on our website if you need a moonwalk delivered to an event in a hurry. Please call our reservations representatives and we will be happy to work with you on last-minute requests.

What if my organization is tax exempt?If you are making a reservation for a tax-exempt organization’s event, please fax or email a copy of the organization’s tax exempt form to (832) 218-2695 or reservations@skyhighpartyrentals.com after placing your reservation. Our online system will automatically include a sales tax amount to every order, but this amount will NOT be charged if you provide us with a tax exempt form. We will take the tax off and send you an updated invoice after we have received your tax exempt form. Applicable sales taxes for Texas are 8.25%.

Can I cancel or reschedule my reservation? You may cancel or reschedule your reservation until the day of your party for any reason. Please note that we cannot issue credits or refunds after our delivery representative delivers the moonwalk to your event. We will issue you a credit for the total amount that you have paid towards your reservation, including the $50.00 deposit, valid for a rescheduled event up to one year from the original reservation date. You may transfer your credit to a friend or family member if you wish. Please call our reservations representatives at (281) 606-5867 if you wish to cancel or reschedule a reservation and we will be happy to asist you. We cannot issue refunds at this time.

What is your weather policy and what happens in case of rain, cold temperatures, or high wind?You may cancel or reschedule a reservation for any reason. Please note that we cannot issue credits or refunds after our delivery representative delivers the moonwalk to your event. We will issue you a credit for the total amount that you have paid towards your reservation, including the $50.00 deposit, valid for a rescheduled event up to one year from the original reservation date. You may transfer your credit to a friend or family member if you wish. Please call our reservations representatives at (281) 606-5867 if you wish to cancel or reschedule a reservation and we will be happy to assist you. We cannot issue refunds at this time.

At what time will you deliver and pick up the moonwalk? Before your reservation a reservations representative will email and call you to confirm your reservation. A 4-hour window of time during which the moonwalk will be delivered to your event location will be requested along with a request for event specifics. On the day of your event, our delivery representatives will deliver your moonwalk within that 4-hour window, at least 30 minutes before the start of your event. Our delivery representatives will pick up the moonwalk at the time that you requested on your reservation, preferably before nightfall. If you wish to keep the moonwalk overnight, you make make an overnight reservation for an extra charge of $35.00. Please remember that you are responsible for all rented equipment, so please ensure that all equipment is kept in a secure location, especially if kept overnight or used at a public park. If your event requires a specific delivery and/or pick-up time, please notify our reservations representatives at the time you place your reservation. Events at public parks typically require specific delivery and pick-up times. Otherwise, please allow us up to 3hrs after your event ends to pickup all of our equipment.

How does the moonwalk or inflatable unit stay inflated? Our delivery representatives will set up the moonwalk, bounce or slide and inflate it with a fully enclosed blower motor. The blower must be turned on and attached to the moonwalk the entire time that the inflatable unit is being used or the moonwalk will deflate. During high winds or inclement weather, please exit the moonwalk, shut off the blower, and carefully unplug all electrical equipment, including the blower. For safety reasons, there are no moving parts exposed on the blower. The blower unit must be located within close range of an electrical outlet, preferably less than 50 feet.

Can your inflatables be set up indoors? Yes, our units can be set up inside or outside! You will need to have enough ceiling height (at least 13ft to 20ft depending on the moonwalk being used) to accommodate the inflatable. The inflatable must NOT be set up near hot lights, a/c vents, or fire hazards. Commercial event halls, malls and gyms are commonly used to house events with moonwalks.

How much room do I need to set up a moonwalk? The size dimensions for all of our moonwalks and inflatables are noted on each specific moonwalk’s page on our website. Most moonwalks require a flat, clean area of approximately 20′ by 20′, depending on the specific moonwalk chosen. Most water slides require an area of approximately 20′ by 38′. All moonwalks and inflatables should be set up on a flat, level surface, free of rocks, sticks, etc. Please ensure that any ground sprinkler systems are turned off and will rise from below the moonwalk while it is being used. All moonwalks and inflatables require a blower unit, which must be located within close range of an electrical outlet, preferably less than 50 feet. Moonwalks can be used outdoors or indoors. When you place your reservation, please specify which surface type the inflatable will be used on, so that our delivery representatives can provide the appropriate anchors to secure the moonwalk. Please ensure that the area where the moonwalk will be used is clean and ready to use prior to the scheduled delivery time.

Who sets up the inflatable?Our delivery representatives will deliver the moonwalk and equipment to your event location, set-up the moonwalk (roll out, inflate, anchor and secure the moonwalk), dismantle it (deflate, unstake and roll up) and pick it up. This is done to ensure your safety and the safety of the equipment. Set-up time is approximately 15-20 minutes for moonwalks and 20-25 minutes for water slides.

Why can’t I pick up the inflatable and set it up myself?Safety is our number one priority. We are aware that there are rental companies that will allow the customer to pick up and set up the units themselves, but we do not allow for this due to safety reasons. Our trained delivery representatives personally set up and pick up all rented equipment, evaluate the area where the moonwalk will be used and confirm that the correct power source for all equipment is used. Our delivery representatives will also ensure that the proper securing straps, stakes, tie downs, and anchors are used to secure the inflatable to the ground. Many of our moonwalks are very large and weigh in excess of 220 pounds, so transporting and moving these items safely is also a priority.

How safe are your inflatables? Our moonwalks are constructed with quality and safety in mind. All of our units have a safety entrance/exit ramp for your protection, as well as emergency exit flaps in the roof. Each unit is constructed of only the very best commercial grade 18 to 21 oz. vinyl, with double and, in some cases, quadruple stitching. All of the materials used to build moonwalks are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and added security. Our delivery representative will provide you with the recommended guidelines for safe use and maximum number of children allowed to used the inflatable at any one time. Sky High Party Rentals rents only the highest quality moonwalks available in the market and encourages you to avoid unsafe, imitation inflatables.

How long do we get to keep water slides? Although all rentals are for the entire rental day, we recommend that water slides be used for a maximum of 4 to 5 hours to prevent too much mud from forming around the water slide. Most water slides require a water hose to be turned on continuously, which can create a lot of mud after 4 to 5 hours of use. Please note that there must be a water hose connection near the area where the water slide or dunk tank will be set up.

Can I set up the inflatable near my pool?No. Safety is our number one priority. All moonwalks and water slides must be set up a safe distance from any pool, at least 10 to 20 feet.